FAQ's

To place an order from another company please choose the country from the top right bar, the prices will automatically be converted into your currency. Please note that shipping charges will be added at the end.

We deliver online orders for Ready to Wear in 7-8 working days in Pakistan and 10-12 working days internationally. Custom orders such as hand-painted articles can take up to 3 weeks.

Currently, we do not offer same-day delivery.

All your purchases are insured against theft and accidental damage while in transit from Minaahil Umar to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorize packages to be delivered without a signature.

Your order will only be confirmed once 50% advance payment is made, this is only for orders above PKR 20,000/-. 

Orders cannot be canceled once they are sent into processing.

As soon as your order is placed, you will be emailed an Order ID, along with your Order Confirmation. This is what will help you track your order(s).

We don’t have any exchange policy or return policy in normal circumstances. In the rare case that a faulty, damaged, or incomplete item was delivered to you, you can contact our customer service.

We do not offer any refunds.

In the rare case that a faulty, damaged, or incomplete item was delivered to you, you can contact our customer service. Customers can exchange their orders for different products.

Currently, we do not offer a Gift Card service.